Support

Technical Support Helpline:

Telephone:
1300 138 788

Hours:
Monday to Friday - 9am to 9pm EST
Saturday - 9am to 6pm EST

For more help send an email to support@idx.com.au.

Technical Information :

General ADSL Settings:
Use these settings to set up your own modem via the IDXNET ADSL/ADSL2+ connection:

Connection Type: PPPoA LLC
VPI: 8
VCI: 35

Username: <your IDXNET username>@idx.com.au
Password: <your IDXNET password>

Dial-up Settings:
Use these settings to set up your IDXNET dial-up / back-up dial-up connection:

Username: <your IDXNET username>
Password: <your IDXNET password>
Dial-up Number (Local call Australia Wide): 0198331360

Email Settings:
Use these settings to set up your IDXNET email address or if you've lost the settings on your email program, i.e. Outlook,
Outlook Express, Mozilla Thunderbird, Eudora, Apple Mail, etc:

Incoming Mail (POP3) Server: pop.idx.com.au
Incoming Mail (POP3) Server Port Number: 110

Outgoing Mail (SMTP) Server: smtp.idx.com.au
Outgoing Mail (SMTP) Server Port Number: 25

Newsgroup Server: news.idx.com.au

IDXNet TMDA Anti-spam Tool
IDXNET now has a powerful anti-spam tool, a TMDA (tagged message delivery agent) filter, free as a part of our email service.

To Enable:
1. Go to http://pop.idx.com.au/cgi-bin/tmda.cgi
2. Login using your IDXNET email address and password
3. Take a few minutes to review how the system works
4. If you decide to sign-up with our free service then click on "Yes, sign me up!" link at the bottom (Once enabled, IDXNET recommends that you visit the TMDA link every now and then, to check if there are IMPORTANT messages that may have been filtered as well)

To Disable/Uninstall:
1. Go to http://pop.idx.com.au/cgi-bin/tmda.cgi
2. Login using your email address IDXNET email address and password
3. Click on Settings > Uninstall
4. Hit on Uninstall again

IDXNET Terms and Conditions