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The definitions and interpretations are as defined on
Item 1 of the IDXNET Standard Terms and Conditions.
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Minimum contract period is one (1) year. Contract starts
from activation date of the ADSL2+ service. If the service
is re-activated for any reason, then the contract starts
from the latest activation date .
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Customer
accepts the following fees applicable
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$110 disconnection fee if Naked ADSL2+ service is terminated before the minimum 12 months term or
end of contract period whichever is longer.
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$110 line activation fee if the ADSL service needs to be reconnected for any reason.
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Data that is included with the ADSL2+ service is the
total of data downloaded using the ADSL2+ service. However,
if the uploaded data is greater than the downloaded
data, then the uploaded data is used for billing purposes.
For billing purposes, 1,000,000 bytes is 1Megabytes
(MB) and 1,000MB is 1Gigabytes (GB).
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Account
is billed monthly in advance and a copy of the tax invoice
is sent to the customer's email address. The customer
is responsible for retrieving this invoice. IDXNET will
confirm with the customer the starting date of the service.
The starting date will then be the anniversary date
for billing purposes eg if starting date is August 28
2002, then the anniversary date is 28th of
each month.
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The ADSL
modem is provided to the customer on a self-install
basis. If on-site installation is required, then an
on-site service fee applies. IDXNET is not able to provide
support on any third-party equipment.
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Naked ADSL2+ service is supplied to the customer on a single
stand-alone computer setup. IDXNET is not able to provide
support on the setup and installation of the ADSL2+
service if the customer is installing it as part of
a network.
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On-site service fee is $220 minimum fee and includes
the first hour of service, thereafter it is $110/hour.
On-site service is available only in Metropolitan Sydney.
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Any fault on the Naked ADSL2+ service must be reported to
IDXNET. Customer is liable for any charges if the customer
contacts other carriers or service providers like TELSTRA
or OPTUS for assistance.
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The ADSL
modem provided by IDXNET has one-year return to base
warranty.
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IDXNET
can not guarantee the performance and quality of the Naked
ADSL2+ service as this service depends on a lot
of external conditions that are not controlled by IDXNET.
The service may also be interrupted from time to time
and customer accepts that IDXNET is not liable for any
damages or problems that may occur as a result.
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Customer can not assign, transfer or re-sell any of
the Naked ADSL2+ services that are provided by IDXNET.
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The ADSL service is provided on a dynamic IP addressing
system. There is a fee of $11/month per fixed IP address
if required. The customer is required to apply for a
fixed IP address and IDXNET will assign one if it is
available.
