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The definitions and interpretations are as defined on
Item 1 of the IDXNET Standard Terms and Conditions.
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Minimum contract period is one (1) year. Contract starts
from activation date of the ADSL2+ service. If the service
is re-activated for any reason, then the contract starts
from the latest activation date .
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Customer
accepts the following fees applicable
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$220
Early termination fee if the service is disconnected
within six (6) months.
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$110
Early termination fee if the service is disconnected
from six (6) - twelve (12) months.
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$200
ADSL2+ line activation fee if the ADSL2+ service
needs to be reconnected for any reason.
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$275
Incorrect Call-Out fee (see Item 10).
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$220
Onsite Service fee (see Item 8).
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$11/month
Fixed IP address (see Item 17).
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$11/month
if phone line is not preselected with IDXNET
(see Item 2 of Phone Line service conditions).
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Data that is included with the ADSL2+ service is the
total of data downloaded using the ADSL2+ service. However,
if the uploaded data is greater than the downloaded
data, then the uploaded data is used for billing purposes.
For billing purposes, 1,000,000 bytes is 1Megabytes
(MB) and 1,000MB is 1Gigabytes (GB).
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Account
is billed monthly in advance and a copy of the tax invoice
is sent to the customer's email address. The customer
is responsible for retrieving this invoice. IDXNET will
confirm with the customer the starting date of the service.
The starting date will then be the anniversary date
for billing purposes eg if starting date is August 28
2002, then the anniversary date is 28th of
each month.
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ADSL2+
modem is provided to the customer on a self-install
basis. If on-site installation is required, then an
on-site service fee applies. IDXNET is not able to provide
support on any third-party equipment.
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ADSL2+ service is supplied to the customer on a single
stand-alone computer setup. IDXNET is not able to provide
support on the setup and installation of the ADSL2+
service if the customer is installing it as part of
a network.
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On-site service fee is $220 minimum fee and includes
the first hour of service, thereafter it is $110/hour.
On-site service is available only in Metropolitan Sydney
and Melbourne areas. There is no on-site service available
for Regional NSW, Regional Victoria and the whole of
Queensland.
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Any fault on the ADSL2+ service must be reported to
IDXNET. Customer is liable for any charges if the customer
contacts other carriers or service providers like TELSTRA
or OPTUS for assistance.
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An incorrect Call-Out fee of $275.00 will be charged
to the customer if the cause of the fault is within
the customer's premises or if the customer has faulty
equipment. The cause of the fault will be determined
by the technician of the telecommunication carrier on
site. Also, the Call-Out fee of $275.00 will be charged
if the customer is not present during the appointment.
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ADSL2+
router provided by IDXNET has one-year return to base
warranty.
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Customer
must own the telephone number linked with the ADSL2+
service.
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IDXNET
can not guarantee the performance and quality of the
ADSL2+ service as the ADSL2+ service depends on a lot
of external conditions that is not controlled by IDXNET.
The service may also be interrupted from time to time
and customer accepts that IDXNET is not liable for any
damages or problems that may occur as a result.
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Customer
accepts that the installation and operation of the ADSL
service may cause temporary disruption to the standard
telephone service linked with the ADSL service. Customer
accepts that IDXNET will not be liable from any damages
or faults that may occur on the telephone service arising
from the installation and operation of the ADSL2+ service.
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Customer can not assign, transfer or re-sell any of
the ADSL2+ services that is provided by IDXNET.
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Customer must provide safe access to IDXNET or its representative
to install, maintain, test, inspect or modify any of
the equipment or telephone service associated or linked
with the ADSL2+ service.
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The ADSL2+ service is provided on a dynamic IP addressing
system. There is a fee of $11/month per fixed IP address
if required. The customer is required to apply for a
fixed IP address and IDXNET will assign one if it is
available.
